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Privacy Policy

Last Updated: October 15, 2025

1. Information We Collect

Information You Provide

  • Contact Information: Name, email address, phone number, mailing address
  • Donation Information: Donation amount, program preferences (payment processed by Stripe, we do not store card numbers)
  • Volunteer Information: Availability, interests, skills, hours contributed
  • Application Information: Student applications including age, school, educational background
  • Communications: Messages, feedback, advice submissions

Information Collected Automatically

  • Usage Data: Pages visited, time spent, referring URLs
  • Device Information: Browser type, operating system, IP address
  • Analytics: We use Amplitude to understand how users interact with our site

Information About Children (COPPA Compliance)

For participants under 13, we require verifiable parental consent before collecting any personal information. Parents may review, update, or delete their child's information by contacting us at team@primefactors.org.

2. How We Use Your Information

We use collected information to:

  • Process donations and issue tax receipts
  • Manage volunteer registrations and track hours
  • Send program updates and newsletters (with your consent)
  • Respond to inquiries and provide support
  • Improve our programs and website
  • Comply with legal obligations (tax reporting, Form 990 filings)

3. Information Sharing

We do NOT sell your personal information.

We share information only with:

Service Providers:

Legal Requirements: We may disclose information if required by law or to protect our rights.

With Your Consent: We may share student work, testimonials, or photos with explicit permission.

4. Data Security

We implement industry-standard security measures including:

  • SSL encryption for data transmission
  • Secure cloud storage with access controls
  • Regular security audits
  • Payment data handled exclusively by PCI-compliant Stripe

No system is 100% secure. We cannot guarantee absolute security but take reasonable precautions.

5. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate information
  • Deletion: Request deletion of your data (subject to legal retention requirements)
  • Opt-Out: Unsubscribe from marketing emails anytime
  • Portability: Receive your data in a machine-readable format

For children under 13: Parents have these rights on behalf of their children.

Contact us at team@primefactors.org to exercise these rights.

6. Data Retention

  • Donation Records: 7 years (IRS requirements)
  • Volunteer Records: 7 years
  • Marketing Lists: Until you unsubscribe
  • Student Records: 3 years after program completion

7. Cookies & Tracking

We use minimal cookies for:

  • Essential: Site functionality, session management
  • Analytics: Amplitude to understand site usage

You can disable cookies in your browser, but some features may not work properly.

8. Changes to This Policy

We may update this policy periodically. Changes will be posted with a new "Last Updated" date. Continued use after changes constitutes acceptance.

9. Contact Us

Privacy questions: team@primefactors.org

Mail: Prime Factors Learning Lab, 173 Norman Rd, Newark, NJ 07106

Phone: (973) 834-8781

For California Residents (CCPA)

You have the right to know what personal information we collect, delete your information, and opt-out of data sales (we don't sell data). Contact us at team@primefactors.org to exercise these rights.